Windows on guest desktop / ZPOD fails to start or has a problem you cannot fix

Problem:

After using "Switch to guest desktop" / "Switch to ZPOD" - Windows on the guest desktop / ZPOD fails to start properly and you cannot login, or there is a problem with Windows or one of your applications that you cannot resolve.

The above can be caused by a variety of reasons - such as virus infections / installation of bad or incompatible software / accidental deletion of important systme files /etc.

Solution 1:

Zinstall provides a way to revert the guest desktop / ZPOD to its functional state just after the migration - thus solving all the problems that occur after the migration took place.

To revert to the working snapshot, follow these instructions:

NOTE: You will lose ALL changes made to the guest desktop since the original migration or the last snapshot taken!

1. Switch to the Old Desktop
2. Press ScrollLock + Q for the shutdown menu
3. Select the "Power off" option and click OK. You will be then returned to the new desktop shortly.
1. If you cannot do the above, or can't find the ScrollLock key, do the following on the new desktop:
2. Open Task Manager (open Start Menu, type "Task" in the search box and select Windows Task Manager)
3. Go to the processes tab
4. Find the process that is called "ZinstallEx.exe" and click "End Process".
4. On the New Desktop, right-click the Zinstall tray icon (bottom-right corner of the screen, near the clock)
5. Select "Advanced"
6. Go to the "Snapshots" tab on the left
7. Click on "Revert to snapshot"
8. You will now see warning saying that reverting to snapshot will erase all changes you've made since snapshot was created - select "Continue anyway" to revert to snapshot.
9. Now, right click on Zinstall's tray icon and choose "Switch to guest desktop" / "Switch to ZPOD" - Windows on the guest desktop / ZPOD will now start up successfully.

Solution 2:

In cases where critical information must be extracted from the guest desktop prior to reverting to snapshot - a premium support session may be purchased, during which our support engineer will connect to your computer, extract the critical information and then revert the guest desktop to a working state.

To purchase a premium support session, click here